The following is intended to provide a clear understanding of how AA Décor handles the different circumstances in which customers may be seeking credits or replacements for merchandise. Please make sure these policies are reviewed before sending a request to AA Décor.
Note: ALL LTL SHIPMENTS THAT ARE SIGNED WITH A CLEAR DELIVERY WILL BE DENIED IF THERE IS DAMAGE AND THE CUSTOMER WILL NEED TO FILE CLAIMS WITH THE FREIGHT COMPANY. IF THERE IS ANY DAMAGE OF ANY KIND, ex: damage to the outside of the box, PLEASE NOTE THIS ON THE DELIVERY RECEIPT TO ENSURE THAT PROPER CREDIT WILL BE APPLIED.
AA Décor is not and will never be liable for the cost of repairs or replacement of any installation materials, including but not limited to, granite, tile, marble, cabinets, countertops, etc.
MISSING
Customers have 24 hours from the date of delivery to report missing items. Missing merchandise should be reported to aadecor.net or giving a call to our Customer Service department.
1. AA Décor will send the customer a Return Authorization Request (RMA) and will research the missing merchandise.
-If AA Décor can verify that the merchandise never left the warehouse, AA Décor will issue credit for the merchandise to the customer’s account and send the customer a Credit Memo.
-If AA Décor can prove that the merchandise was shipped, AA Décor opens a “Missing” claim with the freight carrier and the RMA will stay open. Once the freight company makes a decision, the RMA will be closed and AA Décor will issue credit for the merchandise to the customer’s account and send the customer a Credit Memo.
DAMAGES
Customers have 14 days from the date of delivery to report damages. Damages can be reported on our website at aadecor.net. Photos of the damaged merchandise and the box it came in, as well as any other pertinent photos, such as the AA Décor PO# must be sent with the original claim. Please DO NOT discard of any packing material before contacting AA Décor.
Please note: any item that is installed VOIDS all damage claims. Claims must be reported before installation.
WILL CALL CUSTOMERS: Please verify items before leaving the AA Décor Warehouse. Once our packing slip is signed, all liability is released from AA Décor and no credits will be issued to the account.
1.If no further information is needed and AA Décor has decided that the merchandise does need to be returned to them, they will send the customer a Return Authorization Request (RMA).
AA Décor will issue call tags for the return of the merchandise.
-The assigned RMA number must be visible on the package to ensure proper credit is issued.
-The merchandise must be returned in its original packaging.
-Once the merchandise is received by AA Décor, the merchandise will be inspected.
-If the damage claim is valid, AA Décor will issue a credit for the merchandise to the customer’s account and send the customer a Credit Memo.
-If it is found that the merchandise is not damaged, the customer’s account will still be credited for the merchandise, minus the cost of returning the merchandise and minus a 25% restocking fee.
2.If no further information is needed and AA Décor had decided that the merchandise does not need to be returned to them, they will issue a credit for the merchandise to the customer’s account and send the customer a Credit Memo. The customer may be asked to hold onto the merchandise until a freight/damage claim is completed, at which time they can then field destroy the merchandise.
BUYER’S REMORSE
Customers have 30 days from the purchase date to report buyer’s remorse. Notification can be reported on our website at www.aadecor.net.
Please note: any item that is installed VOIDS all customer remorse claims. Claims must be reported before installation.
1.If no further information is needed, AA Décor will send the customer a Return Authorization Request (RMA).
The customer is responsible for shipping the merchandise back, at their own cost, to AA Décor within 30 days of the RMA date.
-The assigned RMA number must be visible on the package to ensure proper credit is issued.
-The merchandise must be returned in its original packaging.
-The merchandise must be in resalable condition.
Once the merchandise is received by AA Décor, the merchandise will be inspected.
-If the buyer’s remorse claim is valid, AA Décor will issue a credit for the merchandise to the customer’s account, minus a 25% restocking fee.
-If it is found that the merchandise is damaged, the customer’s account will not be credited.
-If the merchandise is missing any parts, packaging or is incomplete in any way, the customer’s account will not be credited.
DEFECTIVE
Customers need to report all defects within the products warranty period. The warranty period begins on the date of purchase from AA Décor. Defects should be reported on our website at www.aadecor.net. All defective claims should include a thorough description of the defect, photos and if possible the AA Décor PO#.
1.If no further information is needed and AA Décor had decided that the merchandise does actually need to be returned to them, they will send the customer a Return Authorization Request (RMA).
AA Décor will issue call tags for the return of the merchandise.
-The assigned RMA number must be visible on the package to ensure proper credit is issued.
-The merchandise must be returned in its original packaging.
Once the merchandise is received by AA Décor, the merchandise will be inspected.
-If the defective claim is valid, AA Décor will issue a credit for the merchandise to the customer’s account and send the customer a Credit Memo.
-If it is found that the merchandise is not defective, the customer’s account will still be credited for the merchandise, minus the cost of returning the merchandise and minus a 25% restocking fee.
2.If no further information is needed and AA Décor had decided that the merchandise does not need to be returned to them, they will issue a credit for the merchandise to the customer’s account and send the customer a Credit Memo.